I am always wary using shops I don't know, but as I am driving a travel trailer around the US I don't have much choice, when work needs doing I have to pick somewhere. I found Phases by searching on Google, and they have excellent reviews, so I was cautiously optimistic about them, but they exceeded expectations. I had an intermittent issue, which they were unable recreate despite several attempts. They did their best to validate that everything related to the symptoms were tested and confirmed to be functioning normally. They refused to just throw parts at the problem, even when I suggested I was open to it. That sets them apart from most shops I have used. In the end they only charged me for the oil change I had them do and refused payment for the troubleshooting as they hadn't found or fixed the intermittent issue. This also sets them above most shops and I appreciated their integrity. If I lived nearby I'd be going to them for all my vehicles, and as it stands I will definitely be back if I am in need of service in the area again.