We offer e-newsletters that provide targeted news and info for the whole fleet market. In spite of all the modifications that have actually occurred in the trucking industry, “& ldquo; fleets still want regional assistance to keep trucks running,” & rdquo; according to Jim Maddox, dealership principal at Tri State Trucks. Throughout ACT Research study’& rsquo; s recent 53rd Workshop in Columbus, Ind., Maddox and fellow dealerships shared their ideas on exactly what truck dealerships have to do to better service fleets. In addition to Maddox, the panel included ohn Craft, dealer principal/CFO of Campbell Freightliner; George Grask, chairman of Grask Truck Group Inc.; Scott McCandless, president of McCandless Truck Center LLC; Ron Meyering, president of M&K Truck Center; and Kyle Treadway, president and dealership principal at Kenworth Sales Co. The dealerships concurred with Maddox’& rsquo; s assessment that fleets desire dealers to “have & ldquo; well qualified specialists and parts on the racks. Their expectations are high,” & rdquo; he stated. To satisfy the needs of its clients, Maddox says that 40 % of his professionals are accredited as Master Technicians. Treadway says his dealer has actually quadrupled its training budget in the last decade and now arms its service technicians with laptops. The number one service problem for fleets has been engine aftertreatment, Treadway said. “& ldquo; The industry has a black eye over the quality of the devices it has actually delivered over the past One Decade,” & rdquo; Maddox agreed. & ldquo; It is mostly engine-related and we have let individuals down.” & rdquo; In truth, according to Grask, most of the trucks concerning his dealers are there for emissions-related work. “& ldquo; In between January 1 and July 1, 60 % of the assigned repairs related to emissions,” & rdquo; he states. Service warranty work is using up a bigger and larger piece of truck dealerships’ & rsquo; service ability. Craft states that at one time service warranty was 20 % to 25 % of his company, however that has actually now increased to 36 %. In addition, truck repair services have gotten more expensive and more t.
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Today Michelin launched Michelin Tire Care, a suite of linked software solutions created to aid hauliers get the most from their tyres. The idea is that as fleets use the mobile/tablet-based software they both get more performance (and therefore monetary value) from their tyre purchases and in doing so see the value of premium and specifically Michelin truck tyre products. At one end of the three-app spectrum TireLog is a complimentary digital worksheet, product comparison and workshop planning device aimed at fleets of 20 automobiles and less. Then there’s iCheck, which provides predictive tyre diagnostics for bigger fleets. And lastly there’s iManage, which is developed with both RFID and TPMS technology in mind in order to integrate individual maintenance and traceability for each tyre. Unlike TireLog, the latter items are not free of charge and are instead offered on a membership basis, costing between one and 9 euros per car each month. The development of the apps brings with it an openness that shows the ground-level reality that clients are currently using different systems, upkeep methods and tyre brands on their fleets. With this in mind, the apps have been developed in both Android and Apple iOS formats, making them accessible to the largest possible audience– and they are likewise compatible with with competitor truck tyres and RFID/TPMS technologies. On the one hand this is a gamble as consumers could use the software to compare product performance by brand and choose not to use the leading French producer’s items, nevertheless on the other hand the technology helps Michelin a) clearly distinguish premium tyres from low-priced products and b) separate itself from its premium competitors. The belief that fleets have to get more out of their tyres is based upon Michelin research study that shows a third of all breakdowns are tyre relevant which 90 per cent of these are pressure relevant. At the exact same time information looked at by Micheli …
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