NAPA, CA. The relationship truck dealerships have with their consumers, their truck manufacturer as well as with one another remain in the middle of an extreme restructuring intended to greatly enhance service and overall expense of ownership for fleets and other users, according to a panel of dealers speaking at a Daimler Trucks North America press event. OEM and dealer partnership in both the design of brand-new service products and programs, along with in the execution is “& ldquo; clearly making a major modification [for our clients] in the ease of working with us,” & rdquo; said Rick Reynolds, president and principal of Peach State Truck Centers, as well as chairman of the Freightliner Dealer Council. For an example he indicated DTNA’& rsquo; s Express Assessment program, which assures fleets the critical details had to make business choices surrounding an equipment problem within two hours. It was only enabled by combining the company’& rsquo; s remote diagnostics system with changes in a dealer’& rsquo; s business procedures, he explained. Even easy things like eliminating shop mess and bringing consistency to how clients are treated when they enter any shop are products of extending OEM constant enhancement processes from making to dealers, said Scott Pharr, president of Piedmont Truck Center and chairman of the Western Star Dealership Council. “& ldquo; If you back up 10 years back when I first ended up being associated with the dealership council, it was very much an us vs. them mindset,” & rdquo; stated Brad Fauvre, president of Speed Car Group and former chair of the Freightliner dealer body. “& ldquo; Over the last 10 years as trust has actually been established in between the management team and the dealer body, it actually has actually ended up being a collaborative process where we’& rsquo; re able now to take advantage of DTNA’& rsquo; s experience as a big manufacturer with the constant enhancement program they’& rsquo; ve improved and apply it to the service process.” & rdquo; Codified a.
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Mack Trucks revealed it has activated its Mack GuardDog Link integrated telematics option in more than 25,000 Mack designs. The 25,000 th truck, a Mack Pinnacle model, just recently was delivered to Cresson, Texas-based 3 Star Daylighting. Mack introduced the proactive diagnostic and repair work planning option in 2014. Mack GuardDog Connect monitors crucial fault codes that might possibly turn off a truck or lead to an unplanned check out to the dealership, reducing diagnostic and repair times by up to 70 % and 21 %, respectively. “& ldquo; I have utilized the GuardDog system two times so far, and it is very helpful and keeps you approximately date when concerns emerge,” & rdquo; stated Aaron Hall, fleet supervisor for 3 Star Daylighting, which hauls waste water from oilfields in the Barnett Shale. “& ldquo; The trucks we used in the past totally counted on motorists and the information they gave me. I enjoy how the OneCall customer care representatives get along and going to aid with any concern, suggesting a car dealership in the instant location for servicing the truck.” & rdquo; Given that December, 3 Star Daylighting and its sister company Red Stag LLC have purchased 30 Mack designs from Bruckner Truck Sales in Fort Worth, TX, Mack noted. For all of the Mack models, the business acquired an additional three years beyond the conventional two years of consisted of GuardDog Link protection. “& ldquo; Mack GuardDog Link & rsquo; s success has actually shown that keeping clients’ & rsquo; trucks on the roadway through proactive management is far more valuable than reacting to unintended occasions after the fact,” & rdquo; Stephen Roy, president of Mack Trucks North America, stated. “& ldquo; GuardDog Link offers us instantaneous insights into what is happening with our clients’ & rsquo; trucks so that Mack’& rsquo; s 24/7 live support can offer comprehensive, market-leading Uptime Solutions.” & rdquo; Earlier this year, Mack expanded GuardDog Connect protection to include the monitoring of fault codes for Mack mDRIVE and mDRIVE HD automated manual transmissions, the …
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